![]() So how do we strive to get the help moments right? In lots of little ways, of course, but moreover by starting to follow some foundational principles that we feel are particularly suited to designing for our Support experience. And it’s our job to ensure that our service truly serves the needs of the people! Beyond traditional product and brand design, we've got a whole bunch of services at Spotify that need design magic. We work on the support experience at Spotify - specifically the resources that help users help themselves. Oh and allow us to introduce ourselves! We’re a design and research duo from the CSAT team (it stands for “Customer Support Systems And Technology”). ![]() ![]() You won’t be surprised that we’re always striving for the latter :-) A bad help moment makes a frustrating experience even worse, while getting the help moment right can build lasting trust between a company and a human. ![]()
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